Events Made Easy Forums Generic Send reminder email for unpaid bookings

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  • #61541
    Anonymous
    Inactive

    Franky, This question is related to the “send reminder email to unpaid pending bookings”. I’ve set up the email template and header, set the frequency, and checked the pending bookings list and there’s something there. I’ve also installed WP Crontrols which shows the cron jobs are running. However, no emails are being sent.Is there anything else I should check? This is a great feature, but I just can’t get it to work. Thanks

    #61543
    Franky
    Keymaster

    (please check the forum post guidelines next time, your post had nothing to do with the post you replied on, so I’ve split this into a new thread).
    I’ll take a look at this later today

    #61552
    Franky
    Keymaster

    Just tested this: works fine. Make sure all 4 parameters are filled out:

    1) Send a reminder mail to unpaid pending bookings every XX minutes
    2) Mail subject template
    3) Mail body template
    4) the choosen schedule

    If no mails arrive, do a test via the “Send Mails” menu, tab “Test email”

    #61553
    Anonymous
    Inactive

    Thank you – that’s exactly what I did and nothing arrived. However, the “automatic removal of unpaid pending bookings” has just deleted by test booking so that works. I’ll try again. As always, thanks for your support.

    #61555
    Anonymous
    Inactive

    Franky, I’ve tested this again and it just won’t send me a reminder email. The test email works. I’ve watched the cron job run. I’ve removed the schedule and added it back again. Are there any restrictions on the templates? They are templates with type=all and they have various fields for event name etc. in them, but I assume that’s OK. Any other thoughts as to what I might be doing incorrectly?

    #61556
    Franky
    Keymaster

    Are you using the mail queue? Is that active?
    In the EME settings menu, tab “Mail” there’s also a setting “Enable pending RSVP e-mails” that needs to be active for the mails to be sent

    #61557
    Anonymous
    Inactive

    Thank You. I’d turned ‘enable pending RSVP e-mails’ off to cut down on the number of messages! No wonder it wasn’t working. Thanks again, and apologies for being a bit of an idiot.

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