I am using conditional tags to personalize event-related emails send via the send mails section.
This works pretty fine – but unfortunately the conditions are not interpreted in the preview mail that you can send to a test person…
I made sure that this test person is registered for the event and fulfills the applied condition.
Is it supposed to behave like this or am I doing something wrong?
It would be quite helpful, to be able to check if the conditions work properly, before you send it to all participants.
That is impossible for a preview mail. You’re using a booking conditional placeholder, and for a previewmail: which booking would that concern (imagine if someone made more than one)?
The previewmail acts as a mail to “all”, so generic and event placeholders can be tested for, but that’s it.
If you want to test your mail template like that: go in the booking, select the booking of choice and from the dropdown menu choose the action “Send booking related email to selected bookings”.