Can’t get reminder emails working

[blanch80]

Hi Franky,

No matter what I try I can’t get reminder emails working.

I have an event setup 2 days from the current date. I have Send out approved booking reminders set to 1,2,3 – I think from the instructions that that will send a reminder 3, 2 and 1 days prior to the event starting. I haven’t created any new templates, just using the default mail in the Settings>>RSVP tab.

In Mailings, there is nothing pending, and in Sent emails there is nothing showing for reminders.

Emails are working and configured correctly, I received booking confirmation for the event when I book a place as expected.

Do you have any advice as I’d really like to get this working.

Thanks,
David.

[Franky]

Do you have the reminder mail templates configured? See EME settings => Mail templates => section “Booking Reminder Email”

[blanch80]

Yes, just the default template.

I’ve made a couple of tweaks and have setup a test event to try tonight, fingers crossed it works OK.

[Franky]

Did you run the email test? Also, you can run the scheduled EME tasks now (via a wordpress plugin like “Cron manager”), the WP scheduled task is called “eme_cron_events_daily_actions”

[Author]

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