Tagged: waiting list
Thu 13 Jan 2022 at 14:16 #63695SteffenParticipant
i encounter the following problem since mid of December, until end of November it was working really fine.
I have set up a waiting list for events. (The “Check waitinglist when seats become available” is checked) If an event is fully booked and someone cancels a booked place, one place is automatically transferred from the waiting list to the list of approved reservations. That is still working. But since mid of december the moved person gets the “Booking Pending Email” but not the “Booking Made or Approved Email”. Also the contact person gets the wrong Email.
It seems that the booking system chooses the wrong template. Or did i miss a special setting?
Thanks for your really helpful plugin.
SteffenThu 13 Jan 2022 at 15:34 #63696
Confirmed as a bug: while I change the booking correctly, I used the “old” booking to send the mail with, resulting in this.
This should fix it:
https://plugins.trac.wordpress.org/changeset/2657230/Thu 13 Jan 2022 at 16:32 #63697SteffenParticipant
now it is running, but I made a mistake when I downloaded the changed eme_rsvp.php. After i put it with ftp in the /wp-content/plugins/events-made-easy folder my whole site (front- and backend) showed up the changeset page. So i downloaded not the correct php instead the changeset html page (via right-click – download file). It was named eme_rsvp.php, but inside was html. It took me some time to find the right way to download the correct PHP file.
Perhaps it would be good if you add a little tutorial how to use such a fix (I didn’t find).
Thanks for your support
SteffenThu 13 Jan 2022 at 19:19 #63698
While I mention the changeset to anyone wanting to have the fix immediately, I *never* recommend to download a changed file completely since other changes can already be present (that are not part of the fix you need).Sat 7 May 2022 at 12:19 #64181
the above mentioned function does not work in my setup:
I have set up a waiting list for events. (The “Check waitinglist when seats become available” is checked) If an event is fully booked and someone cancels a booked place, one place is automatically transferred from the waiting list to the list of approved reservations.
I have checked both options, the one in the Settings -> Bookings section and as well I activated the option in the event itself.
If a seat becomes available, nothing happenes. Is there anything else I have to prepare?Sat 7 May 2022 at 13:16 #64182
I just confirmed a Person on the waiting list so the person disappeared from the waiting list and was added to the booked list. I checked option above the list so a “confirmation email” was sent out. Unfortunately, the system sent out the “you are on the waiting list” email before it sent out the “booking confirmed” message.
Is this still a bug?Sat 7 May 2022 at 14:01 #64183
Josef: I don’t understand your first/second remark because they kind of contradict each other. So: does the waiting list function work? If so: which mail is being sent (because EME doesn’t send pending+approved mails in one go)?Sat 7 May 2022 at 14:48 #64184
Franky, sorry, maybe it´s this Englisch thing.
the AUTOMATIC does not work. So if a place turns free, the waiting list is not automatically being processed. Thats my first remark.
My second remark is about the MANUAL process (as automatic waiting list is not working) when I remove a person to have a free seat and then i need to set the waiting list candidate to “set booking to confirmed” (sorry, it´s all in German so I don´t know the exact Englisch version of your functions.
Does it make it clearer now?Sat 7 May 2022 at 16:41 #64187
Ok, some explanation in place:
if the “Check waitinglist when seats become available” is checked and a seat becomes available, a booking on the waitinglist becomes either pending or approved. The new status depends on the settings of the event: if an event is set to “require approval” for bookings (meaning approval from the event manager), the booking will go from waiting => pending. If no approval is needed: waiting => approved.
Based on your explanation you have set the “require approval” option.Sat 7 May 2022 at 16:45 #64188
I expected the mentioned behaviour, but nothing happens at all. No status changes. Do you want admin access?Sat 7 May 2022 at 16:48 #64189
The booking simply stays in the folder “unconfirmed bookings”…Sat 7 May 2022 at 17:07 #64190
- You must be logged in to reply to this topic.