E-Mail not sent after automatic booking confirmation

[Anonymous]

Hi Franky,
we have another issue, related to sent emails after booking. Currently we have automatic confirmation enabled after payment. But we’re missing confirmation mail after booking confirmed. Can you have a look at this?

Thanks & kind regards,
Norman

[Franky]

Did you configure your mail settings (templates ‘Booking Paid Email Subject’ and ‘Booking Paid Email Body’) correctly? And check the EME mail options too: “Enable approved RSVP e-mails” and “Enable paid RSVP e-mails”

[Anonymous]

Yes, all options enabled. Templates are chosen (for paid and approved). We receive mails for registration and payment, but approved mail is missing.

[Franky]

If you have auto-approval after payment on, that means the payment mail also counts as approval mail … this is to avoid sending 2 separate mails (one for payment and one for approval, since it happens at the same time).

[Anonymous]

Okay, thanks. This changed since last year? Is there a possibility to get the approval status via placeholder pasted to the confirmation mail? Just found placeholder #_BOOKINGFIELD{approval_status} which probably will return just a number (not tested, because we’re already live).
For our workflow two mails would be better behavior, but can understand that this might be oppositional to other requirements.

[Franky]

Well, since it is auto-approve and the mail is sent after payment, the approval status is always approved 🙂
But currently I have no other placeholder in place for that (seems redundant), but using [eme_if] and #_BOOKINGFIELD{approval_status} , you can always check this.
Btw: you can create a test event and set the mail template different per event, so you can test the result “on the side”, even while being live (if you make the event “private”, it won’t show up for public users).

[Anonymous]

Thanks for your feedback. I didn’t know, that conditional tags are also working within emails. I will try this.

Have a nice weekend 🙂

[Author]

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