Events Made Easy › Forums › How do I … › No multiseat count in email

  • This topic has 6 replies, 2 voices, and was last updated 6 years ago by Anonymous.
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  • Sat 14 Sep 2019 at 16:40 #60290
    Anonymous
    Inactive

    Hi,

    I set up a multiprice event and I want the total number of reservations per seat category to display in the ‘booking received’ email.
    I tried #_RESERVEDSEATS{xx}, #_BOOKEDSEATS{xx}, #_APPROVEDSPACES{xx} and #_APPROVEDSEATS{xx} but all return 0 booked seats.
    Without the {xx} part all codes work, but I need the numbers per category, not just totals.

    According to the docs these placeholders should be available in emails, but maybe I’m missing something. Any ideas?

    Thanks in advance.
    Leo

    Sat 14 Sep 2019 at 20:46 #60293
    Franky
    Keymaster

    By what did you replace “xx”? I just tried this here in my mails for a multiprice event and it works fine:

    You have successfully reserved #_RESPSPACES{1} and  #_RESPSPACES{2} space(s) for #_EVENTNAME.
I have #_RESERVEDSEATS{1}, #_BOOKEDSEATS{1}, #_APPROVEDSPACES{1} and #_APPROVEDSEATS{1}
I have #_RESERVEDSEATS{2}, #_BOOKEDSEATS{2}, #_APPROVEDSPACES{2} and #_APPROVEDSEATS{2}
    Wed 18 Sep 2019 at 17:36 #60295
    Anonymous
    Inactive

    Sorry for my late response, I forgot to select the email notification checkbox so I thought there was no reply… 😐

    I had used the numbered notation, so that’s not the issue. But in today’s test suddenly the correct numbers appeared in the mail!
    The difference would be that in the meantime I have added numbers for available seats per category. Could it be that booked seats per category are only calculated when a limit has been set?

    Thanks for your prompt response!

    Wed 18 Sep 2019 at 17:52 #60296
    Franky
    Keymaster

    I’d need to check the code. Do you mean that before today you only had 1 seat category and more than one price category? Can you explain what you had filled out before today?

    Wed 18 Sep 2019 at 18:21 #60298
    Anonymous
    Inactive

    Until today I had set 8 price categories in the ‘Price’ box, and 8 corresponding numbers in ‘Max number of seats to book’.
    Today I added 8 numbers in the ‘Seats’ box to set available seats per category.

    Reservations and booking form have been working fine all along, so I assume all had been entered correctly.

    Obviously, I’m working on a site under development, so more things changed, but nothing (I can think of) related to this functionality.

    Wed 18 Sep 2019 at 22:32 #60299
    Franky
    Keymaster

    Ok, found the issue: for the mentioned placeholders I checked if the seats were in multi-notation. This check has now been removed (will be in the next version), so you’ll no longer encounter that problem then.

    Wed 18 Sep 2019 at 23:16 #60300
    Anonymous
    Inactive

    Great, thanks again for your help and action!

    cheers, Leo

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